Terms and Conditions

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When you choose to fly with Primera Air, our goal is to provide the best possible experience. Our Customer Service Plan for flights to and from the U.S. outlines our procedures and provides useful information. Lowest fares available We are committed to provide you the lowest available fares and the highest quality for any flight […]

Group Booking Request

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Book your tickets for large groups here and your request will be reviewed individually to offer the best possible price for your trip. Why book together? We offer personalized approach and tailored solutions for groups of 10 and more passengers. Primera Air guarantees flexible, transparent group rules, a 48 hour response time and competitive rates! To […]

Charter Booking Request

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Primera Air is operating according to the highest aviation and service standards and does not overlook any detail so that our customers can be pleasantly surprised by the level of service and comfort before, in and after the flight and also on-board. Responsiveness: 24 h response for any inquiry. Reliability: we commit to provide seamless operational services to […]

Agent Portal

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Get discounted flights, add even more value to your services. Get Discounted Flights Reserve customer flights at a discount, engage more customers and make your offer stand out on the market. Manage Everything in One Go Manage and tailor your grouped bookings all in one place to efficiently deliver a seamless experience for your customers […]

Corporate Info

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Primera Air is a dynamic and growing company with the goal to provide excellent air travel services. We operate in accordance with the highest aviation standards and pay attention to detail to make sure your experience with us is nothing but perfect. Our customers recognize and value our great fares and flexibility on booking, travel […]

Cancellations & Delays

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We understand that punctuality is vital for our passengers, and Primera Air strives to ensure that all flights operate according to schedule. However, due to the nature of air travel, delays and cancellations are unavoidable and do occur from time to time. Primera Air follows EU regulations in relation to delays and cancellations. Here you […]

Special Assistance

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Blind Passengers with Guide Dogs Blind passengers may be accompanied by a guide dog in the cabin, provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle. Where necessary, permits must be obtained for entry into the country of transit and/or […]

Shopping onboard

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You’ll find a tempting range of refreshments at our on-board bar, which offers drinks and snacks for all ages. The in-flight shop has a wide selection of items, including cosmetics, perfumes, alcohol, tobacco and accessories, with some great offers of well-known brands (alcohol and tobacco only available on non-EU flights). See our in-flight selection below. […]

Meals

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Primera Air offers delicious meals on all flights consisting of an appetizer, main dish, dessert, bread roll and coffee/tea. All meals must be booked prior to your flight. You can: book a meal online during the flight booking process add a meal to your booking via Manage booking pre-order your meal via your travel agency If you are […]

Seat Reservations

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We recommend choosing and reserving your seat in advance to make sure you and your travel companions sit together. Seat reservations are available up to 7 days prior to departure. You can reserve your seat during the online booking process or, if you already have a booking with Primera, please visit Manage Booking and sign in using your […]